Our global platform means enterprise/council staff, service staff, educators and parents can all access the same platform - removing the need to run multiple systems and duplicate data input.

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If you are running multiple services - everyone can still access the same platform - regardless if you have different types of services such as daycare, OSHC, kindergarten and family daycare centres.

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Additionally as parents receive the one global login, if they have children attending more than one service, they do not need to manage different accounts and login details - everything is available in the one place.

The HubHello platform has been built using responsive User Interface (UI) design, so regardless of what size device you are using across desktop, tablet and mobile, HubHello will respond accordingly and you can continue to navigate with ease.

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Easy navigation is one thing, but when using HubHello you also get to access powerful data - and quickly (*drool*). Our platform has implemented:

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- AWS CloudFront to distribute static content, ensuring fast page load times.

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- Auto-scaling and Load balancing utilised to scale to suit growing traffic.

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- Data-rich, real-time processing and visualisation of information.

From automatically calculating fluctuating CCS to alerting you in real-time if your recipes are meeting Australian Dietary Guidelines - the HubHello platform is kitted out with some swagger technology.

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iPay Dynamic (direct debit) - Automatic calculation includes your set billing frequency, increased or reduced days of attendance, and changes to a family's CCS subsidy.

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feedAustralia’s fully integrated meal planning tool - A real time assessment of your planned menus against nutrient, energy and serving size data. The tool also enables you to auto generate shopping lists on the fly and complete your online grocery order.

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Safe risk prediction rating - Safe uses machine learning and language processing technology to analyse each Safe assessment and provide a risk prediction rating for each child. Each assessment is analysed from a data set of over 230,000 children nationwide.

The HubHello platform is hosted on Amazon Web Services (AWS) in Sydney, Australia. HubHello is an official Amazon Web Services Technical partner.

Working with AWS, we have become experts at building fast, responsive, stable and above all, secure programs. Our security and stability features include:

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- 256-bit encryption and SSH for all communication between nodes

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- Backups are created using streaming replication.

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- Data backups are encrypted and stored off site using (AWS) S3 / Glacier

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- Disaster recovery - deployed across multiple AWS availability zones within the Sydney region

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- Security is applied at each level: from hardware/computing environment (AWS) to encryption at network level/at rest to internal administration tasks to application level of security, access lists, continuous testing/integration.

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HubHello is registered by the Federal Department of Education, Skills and Employment and abides with the CCSS and CCMS IT Security and Development Principles for Software Providers. Our platform is also approved against Department of Services Australia's 'Secure Cloud Strategy for Integrated Third Party Software' aligned with the Digital Transformation Agency's Secure Cloud Strategy.

HubHello provides three multi-factor authentication options that can be enabled for parents using the parent portal:

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Email and SMS - Available for parent portal verification and must be provided in addition to their username and password. Parents will also be prompted with a series of additional random personal questions before having the ability to link any existing child account to their parent account

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Random Pin - Available for Electronic Sign In (ESI) and can also be used by staff and emergency contacts

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Biometrics/fingerprint - Available for mobile app

HubHello offers multi service providers a series of dashboards, providing you with high level data and granular reports across HubWorks, Educate, feedAustralia and Safe.

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HubWorks dashboard

The dashboard provides real time financial and operational data across all of your distributed services. You can also manage waitlists, parent communication and staffing privileges directly from the dashboard.

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Educate dashboard

The dashboard provides Educational leaders reports on observations, cycle of planning and program plans and any parent feedback.

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feedAustralia dashboard

The dashboard provides you with the ability to readily track your progress of the nutritional rating of your menus over time.

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Safe dashboard

The dashboard flags the most at risk children can be readily identified and focused on first. The dashboard also includes a heatmap, which can be used to identify specific areas where family support services could be deployed.

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Lastly, enterprise level staff management, privileges and audits are available across all the dashboards for senior members of your team to access.

We have extensive experience integrating with web-based services since the platform's release as the first Government-registered web-based Child Care Management System in 2008. At a high level, they include:

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Local Government financial package integrations

Using a combination of native API’s and SFTP file delivery from HubWorks to services. We have successfully integrated and maintained integrations with Finance One, SAP, Green Tree, Synergy and Pathways.

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Web Services

There are over 50 micro web services we currently integrate with and maintain. The larger ones include Child Care Subsidy System REST API, Services Australia REST API, Payrix - Direct Debit PCI/DSS compliant web service and Raising Children’s public resources web service.

HubHello’s centralised platform enables you to select what modules within HubWorks, Electronic Sign In (ESI), Educate and feedAustralia that staff and educators can see or edit - you can also set privileges for.

Staff can be set at service or enterprise level (for multi services) and privileges can be set to ensure that only those that should have access to particular sections have this.

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Administrator (Director, Manager) users have all privileges inside the organisation and are able to add, suspend or change passwords of other users and assign fine-grained privileges to each user (for example: ability to generate reports and submit attendances).

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Each operation involving data change is logged and this Audit Log is available for Administrator users to check when, by whom and which operation was performed.